A hotfix to remove this soft-block was delivered to Norton v22.8.0.50 home users via LiveUpdate on see Symantec employee Gayathri_R's post in that same thread. There was a known issue where Norton home users trying to install Norton v22.8.0.50 (or running Norton's AutoFix after v22.8.0.50 was installed) would see a so-called "soft-block" warning users to uninstall MBAM and/or Hitman Pro if either product was installed on the user's system - see Krusty13's image in the thread Norton Security 22.8.0.50 SDS definition error in the Norton forum. The current version of NIS for home users is v21.8.1.14 (released 1) but I'm not sure if that update has been rolled out to SEP/SBE users yet or if SEP/SBE users are just receiving the v22.8.0.50 update now. See the post Symantec Endpoint Protection Small Business Edition Adds Consumer Features That Don’t Serve the Needs of Small Businesses in the Symantec Connect forum. Just a heads up that the cloud-managed version of Symantec Endpoint Protection Small Business Edition ( SEP/SBE) started using NIS v22.x as the base product on the client computers in January 2016. The new Symantec protection version nis-22.8.0.50 is the culprit. That is, it does not seem Malwarebytes has an active role, yet we do not support a multi-anti-malware installation. The reported issue happens when a new version of our product is pushed via LiveUpdate but its installation is blocked because the competitor's product has been found. I have just found more details about the reported issue which overrides my previous email.īasically, our product is not compatible with any competitors' product. To: RE: Latest Symantec LiveUpdate blocked by Malwarebytes We're leaning toward a mass email to our clients to tell them Malwarebytes is no longer compatible with Symantec and needs to be uninstalled! We hate to uninstall software that a user or client has purchased. We don't know if they have trial versions or paid versions. We don't control what users install on their computers. Malwarebytes remained activated when I reinstalled it. Yesterday, I had to uninstall Malwarebytes, then Symantec LiveUpdate ran successfully. and the LiveUpdate will not work until Malwarebytes is uninstalled. Bottom line, Symantec will block their own LiveUpdate if they detect a competitor's product on the computer. To clarify, Malwarebytes is not blocking anything.
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